When customers need samples, please confirm the specifications, parameters, quantity, and delivery time with our staff. Our company will arrange samples as soon as possible according to customer needs.
After arranging the samples according to the customer's requirements, within 30 PCS, our company will provide free samples and inform the customer of the tracking number after sending them out.
After the customer confirms that the sample is OK, our company will send a confirmation letter (including the sample) to the customer for acceptance.
After your company signs and seals the acknowledgment, please send back a copy to our company and keep it on file to ensure the consistency of the products inspected by our IQC during the delivery of the goods.
After receiving the customer's official order. The order shall be strictly executed according to the contract, with quality requirements, packaging requirements, remarks, delivery date, and confirmation clearly stamped and returned. And issue an internal material production order for the factory, make 5 copies, and transfer them to Production - Quality Control - Finance - Material Control - Shipping. And sign on the original.
Make 2 copies of the customer's procurement contract and file the original on your own. Copy to the CEO's office or financial manager separately.
Timely report factory issues during production and communicate with sales representatives to ensure product quality and delivery time. When the salesman and product production are completed, contact the freight forwarder according to the customer's requirements, and the foreign customer shall prepare the customs declaration documents. And send it to the freight forwarding company in advance. If there are production issues that prevent shipment, customers should be notified in advance so that they can plan ahead. After reaching an agreement through customer communication, the change request will be communicated to the production workshop through a work contact form. Keep the original copy of the work contact form for yourself, and convey the copy.
When the shipment is approaching, contact the freight forwarder. Make customs declaration documents. And send it to the freight forwarder in advance. If there are production issues that prevent shipment, it is necessary to notify the freight forwarder in advance so that they can arrange a different shipping schedule.
After the customer receives the goods, keep the delivery note (signed or stamped) signed by the customer for more accurate, responsible, and efficient reconciliation at the end of the month.
Timely prepare the documents along with the documents sent by the freight forwarder, calculate the advance payment time of the customer, accurately prepare the statement, and seamlessly connect with the customer.
After receiving the due payment receipt from the customer, the finance department will handle the settlement of the documents, and foreign customers will handle the verification and tax refund procedures.